Clear terms before you confirm.

Waiting Time & No-Show

Point-to-Point: 15 minutes complimentary waiting. A no-show means the passenger does not appear at the agreed pickup location. The owner reviews the circumstances personally; there is no automatic no-show decision based on a fixed waiting timer.

Commercial Airport Arrivals: Commercial airport arrivals include 45 minutes of complimentary waiting for domestic flights and 60 minutes for international flights, starting when the aircraft reaches the gate—not touchdown. Additional waiting may be provided when requested and schedule permits.

Cancellation

Airport / Point-to-Point: full refund when a cancellation request is received at least 3 hours before scheduled pickup.

Hourly: full refund when a cancellation request is received at least 24 hours before scheduled pickup. Late cancellations and no-shows are non-refundable. Exceptions are reviewed individually and are not guaranteed. Every refund requires the owner's personal confirmation and is not issued automatically.

Travel Disruptions

Flight cancellations/diversions, airport closures, severe weather, major airline disruptions and government/emergency restrictions are reviewed case-by-case. A full refund, partial refund, credit or other reasonable adjustment may apply. Committed resources may be retained when a chauffeur has already been dispatched or positioned.

Payments & Refunds

Payment is processed through the authorized secure booking/payment system. Approved refunds are normally returned to the original payment method when possible. Late cancellations and no-shows are non-refundable. Flight delays, weather and other unforeseen circumstances are reviewed individually; exceptions are not guaranteed. Every refund requires the owner's personal confirmation.

Hourly / As-Directed

Sedan/SUV: 3-hour minimum. Sprinter: 4-hour minimum. 25 miles are included per booked hour and the mileage allowance is aggregated across the total reservation duration. Extra mileage: Sedan $5/mile, Luxury SUV $6/mile, Sprinter $7/mile.

Hourly service begins at the scheduled pickup time and does not include a separate complimentary waiting period. Extensions may be available when the chauffeur schedule permits and are billed in 15-minute increments, rounded up. Extensions require availability and coordination; they do not authorize automatic extension or payment for an existing reservation. Extra-mileage rules continue during an extension. If the chauffeur has another confirmed reservation, an extension may be unavailable.

Hourly service is generally expected to end within the same municipality or metropolitan area as the pickup. A substantially different ending location may result in additional mileage or return-travel charges.

Additional Stops

Planned stops should be included when booking. Additional stops, waiting or added distance may result in an additional charge under the confirmed reservation terms. Material price changes should be communicated and confirmed whenever practical.

Luggage

Count all checked bags, carry-ons and oversized items. Passenger and luggage limits are based on the selected vehicle class and safe loading. If the actual load exceeds safe capacity, a larger vehicle or additional transportation may be required. The chauffeur has final authority regarding safe loading. When fewer passengers travel, seats may sometimes be folded to create additional luggage space.

Cleaning & Vehicle Damage

Excessive cleaning may be charged at the actual cleaning cost. Physical damage is separate and may be charged at the actual repair cost.

Pets

Pets must be disclosed during booking. Excessive pet hair or unusual cleaning may result in an actual cleaning-cost charge. Pet-caused physical damage is handled under the damage policy. No separate pet fee is currently established.

Child & Booster Seats

Infant/Child Seat — $25 each; Booster Seat — $15 each. Select type and quantity during booking and use notes for additional instructions.

Vehicle Substitution / Complimentary Upgrade

Easy Driven may substitute a booked vehicle when operationally necessary. A higher-class replacement does not increase price solely because of the upgrade. Reservations are by vehicle class, not guaranteed exact make/model.

Safety & Chauffeur Authority

Safety and lawful operation take priority. Chauffeurs will not speed or drive aggressively at passenger request and retain final authority regarding safe operation, loading and passenger conduct.

Gratuity

Gratuity is entirely voluntary. You may choose a tip in the booking form before payment. You may also give a tip after your trip. A tip selected before payment is included in the displayed total and payment amount. $0 is welcome.

All-Inclusive Pricing

The confirmed price includes standard airport fees, tolls, fuel surcharges and routine service fees. Additional charges apply only when covered by the applicable terms, such as extra waiting, stops, mileage, overtime, cleaning or damage.

Late-Night / Special Event Pricing

Transfers: a 15% night surcharge applies from 10:00 PM to 6:00 AM Pacific time. For transfers from December 31 at 8:00 PM through January 1 at 5:00 AM Pacific time, a 100% New Year surcharge replaces the night surcharge; the two are not combined. Neither surcharge applies to hourly service. Other holiday and special-event pricing is handled case-by-case and must be shown or communicated before confirmation.

Service Failure

If a company-controlled failure prevents the confirmed service, Easy Driven will first attempt service recovery. If no acceptable recovery is possible, the affected reservation may qualify for a full refund.