Terms for confirmed reservations.
By confirming a reservation with Easy Driven LLC, the customer agrees to the confirmed itinerary, vehicle class, service type, pricing and applicable Company Policies.
Reservation Accuracy
The customer or booker is responsible for accurate pickup, destination, date, time, passenger contact, flight, passenger-count, luggage and special-request information.
Vehicle Class
Reservations are generally confirmed by vehicle class rather than a guaranteed exact make, model or individual vehicle.
Passenger & Luggage Capacity
Passenger and luggage limits must remain within safe vehicle capacity. The chauffeur has final authority regarding safe loading.
Policies & Payments
Cancellations received at least 3 hours before a transfer or at least 24 hours before hourly service qualify for a full refund. Late cancellations and no-shows are non-refundable. Flight delays, weather and other unforeseen circumstances are reviewed individually; exceptions are not guaranteed. Every refund requires the owner's personal confirmation. See Company Policies for waiting, overtime and other terms.
Damage & Cleaning
Excessive cleaning and physical vehicle damage are handled under the applicable Company Policies and may result in charges based on actual cleaning or repair cost.
Pets
Pets must be disclosed during booking. Applicable cleaning or damage rules remain in effect.
Safety & Conduct
The chauffeur may refuse unsafe or unlawful requests and may discontinue service when necessary for safety, lawful vehicle operation, passenger conduct or safe loading.
Communication
A current passenger mobile number should be provided whenever possible, especially for airport and private-aviation coordination.
Privacy
Personal and reservation information is handled according to Easy Driven’s Privacy Policy.